Our Company Policies
Returns Policy
To initiate a return please email us at sales@homedecorhull.com or call us on 01482 783561 upon approval of a return please ensure you meet the policies below and return your item to us in appropriate packaging with your name and order number either in or on the parcel so we can identify it upon arrival to us.
Returns address:
Home Decor Hull Limited
614 Holderness Road
Hull
HU9 3EZ
United Kingdom
30-Day Return Period
All returns must be returned within 30 days of receipt of goods with the corresponding receipt.
Condition of Returned Goods
Unwanted items should be returned in their original packaging, unopened, undamaged, and in the same condition as when purchased and must have your name and order number inside the return parcel for us to identify your parcel.
Faulty Items
For a refund, faulty items must be returned within 30 days of purchase, including the original labeling. Our team will conduct an investigation to assess the fault, and we will contact you accordingly.
Return Handling/Shipping Costs
Please note that customers are responsible for all return handling and shipping costs unless the return is due to our error or a faulty item.
Right to Refuse Returns
We reserve the right to refuse any return request.
Special/Pattern Book Orders
Unused rolls from special/pattern book orders are not eligible for refunds. Please contact us to verify if the product falls under this category. This policy applies to all designer ranges.
Privacy Policy
Home Decor Hull Limited is committed to protecting the privacy of its customers. In light of this we will not pass any information about our customers to third party groups.
The only time your information may be used is in cases such as delivery and or secure payment checks required by the bank or building society asking for them.
Your E-Mail
Your E-Mail address is personal, and so we do not pass this personal information on, we also try to send you information that is relevant to what you signed up for.
Data Protection
You have the right to view the information that Home Decor Hull Limited holds on you as a customer, you can do so by getting in touch with us via the Contact Us page or by writing to us via:
Home Decor Hull Limited, 614 Holderness Road, Hull, HU9 3EZ
Delivery Policy
Shipping Methods
We utilize the following shipping methods for our deliveries:
UK Shipments: We partner with DHL for our UK shipments, utilizing their next working day service.
Sample Orders: Sample orders are shipped via Royal Mail.
International Orders: For international orders, we rely on UPS for efficient and reliable delivery.
Shipping Locations
We currently offer shipping services exclusively within the United Kingdom.
Shipping Timeframes
For most orders within the UK, we strive to provide next working day delivery through DHL. However, please note that special order items may require additional time for delivery, and the estimated timeframes will be provided during the checkout process.
Shipping Costs
Shipping costs are calculated and displayed at checkout based on the customer's location. We aim to provide accurate and transparent pricing for our shipping services.
Order Processing
We understand the importance of prompt order processing. As such, we commit to processing all orders within 1 working day. This ensures that your items are prepared for shipment at the earliest opportunity.
Tracking Orders
For non-sample orders, we provide tracking information that enables you to monitor the progress of your shipment. Upon confirmation of your order, we will furnish you with the necessary tracking details, including links to the respective courier websites where you can track your package's journey.
Delivery Notifications
To keep you informed about your delivery status, we send delivery notifications via email directly from our website. Additionally, our courier partners may also contact you regarding your delivery to ensure a smooth and timely process.
Damaged or Lost Shipments
In the unfortunate event of a damaged or lost shipment, please contact us immediately. We take such matters seriously and will promptly investigate the situation. Our dedicated team will provide you with appropriate assistance and guidance to resolve the issue satisfactorily.
Customer Support
At Home Decor Hull, we are committed to delivering exceptional customer support. If you have any questions, concerns, or require further assistance regarding your delivery or any related matters, please do not hesitate to reach out to our team. You can contact us via email at sales@homedecorhull.com or by telephone at 01482 783561. Our dedicated support staff will be happy to assist you.